Mercedes-Benz of Beaumont Reviews & Testimonials
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Reviews & Testimonials
I was treated nicely and everything was simply great. I will recommend this place for someone who wants their car treated with absolute perfection. Great place to give car a good treatment. Kim was amesome !
I went to the dealership for my 10,000 mile service. I was greeted by Kristy who has been taking care of me since 2014 and she didn’t leave any stone unturned.Service was quick and painless and I also got the complementary car wash.The waiting room was clean as usual I even purchased a couple of baseball caps.All in all it was a good visit.
I was treated nicely and everything was fast and great.I will recommend the place for someone who wants their car treated with absolute perfection.great place to give car a good treatment
The service experience was painless, and timely. My service rep. Kim was very knowledgeable about their services and pleasant to deal with. I would recommend this dealership to everyone, my GLC 63 was dirty when I arrived but clean when I left. Thanks
Nick helped me today with service on my vehicle! Great experience and great help! He's very kind and very patient with his customers as well as the other staff!
MY EXPERIENCE WAS GREAT THE LADY THAT HELP ME WAS WONDERFUL. MY WAITING WAS GREAT WATCHING TV IN A CLEAN AREA WAS GREAT AS WELL AS THE KITCHEN AND THE SNACKS WAS VERY GREATFUL
No pressure salesman treated me like he was interested in what I was trying to do and what I wanted he did a great job
Great experience. Amber even honored a price from 4 months ago on replacing tires. Got me in and out in a timely manor. I let them do all the service work in my car and always excellent service
I had an enjoyable experience at Mercedes Benz of Beaumont. Everyone there was extremely friendly. The waiting area was comfortable & cozy. My Service advisor was the best! She explained everything to me in great detail & made me feel right at home. Kudos to you Kim!
I was contacted by Amber to tell me what was wrong with my car.She kept me inform about parts being order and what the cost of maintenance.when my car was ready immediately call to let me know. I was very grateful of her keeping me udated.
Amber Suarez has been the person that services my car. When I come in to the Dealership I am completely confident that she will do a professional job, she will address all my needs, and will be courteous and attentive. She provides me the information I need in order to make good, sound decisions. I am extremely pleased with her expertise.
I appreciate the service and care that I was given at Mercedes in Beaumont. I especially want to thank Kim for her personable, friendly, and caring help.
Christine was absolutely amazing. She made sure I a vehicle while my mines was in shop. Christine customer service was amazing even when I was getting upset. She made sure that I was taken care. Thank you so much Christine.
Amber in service at the Beaumont location is the best 🙂 Great experience will refer and will be back !!!!! My car was serviced and washed !!!!
I have purchased here previously and serviced my vehicles here for many years. I continue to be impressed with the level of service I receive at Mercedes Benz of Beaumont. Highly recommend!
I purchased my vehicle 4 years ago from Mercedes Benz of Beaumont and the customer experience has always been exceptional. The valet / loaner service is so convenient, especially being a Louisiana resident. It’s always a smooth transaction. Highly recommended purchasing a vehicle from Mercedes Benz of Beaumont.
Amber, my service advisor was extremely helpful and updated great follow up with the insurance and I had to worry about it. I would definitely recommend.
Amber, our service advisor, is always courteous, helpful, and takes care of details. We are very pleased with the service at Mike Smith Mercedes. Amber keeps up updated regularly on service status.
Had a nail in tire, went to service center early, but they didn’t have tire in stock. So a new one was ordered for same day delivery, returned that afternoon to get tire replaced while I waited…. Great Experience, and Tgank you Kim!!!
I dealt with Amber Suarez to set up appointment and Nick Kempf at appointment. Both associates were very friendly and extremely accommodating. I love the customer service and dealing with this dealership.
Always friendly and reliable. Vehicle repaired as promised. Provided a shuttle service from dealership to my front door and back. Driver was exceptionally courteous. I will be back for future service
Kimberly Bennett was very helpful. Car was given back to me clean and repairs well done. Facility was very clean and accommodating. I was very pleased
Amber Suarez was great to work with! She provided the information needed to determine what service was needed now and what service I could wait on.
Excellent service keep me updated with progress , good follow up and reasonable price. I will recommend anyone to go to this dealer thank you
Drove around trying to get a state inspection. Everyone i tried “wasnt doing them right now” went by MBB and they took care of it right away. Amber is great and always willing to help.
Amber was a good service advisor. She was very professional. Service advisor was very helpful. Helped to make the right decision on my car repair. Service waiting area was very comfortable. Would recommend this service...
Customer service is always top notch!! They are responsive, knowledgeable, and fair. They provide options and service is quick. Kristy is the rep I’ve had each time and her level of customer service is amazing!
Robert Johnson (RJ) was a great salesman, very knowledgeable, professional and informative. He made us feel comfortable and their was no pressure. It was a great experience.
Experience was excellent! Kim does a great job in taking care of her customers! Have been using Mike Smith for several years! Will continue to do so in the future!
Always a great experience. Kim in the service dept is great to work with. And the mechanic really knows the cars and does a great job. Love the service
I’m a returning loyal customer of MB Beaumont I love the quality of the cars, their customer service in Sales and Service the service drive.
Kristy Lindsey is excellent. She communicated the needs to be done promptly. My regular service advisor was off that day but took care of everything for me.
Thanks to kristy she got it done in about 2 hours for my road trip home to Atlanta Georgia will use this dealership in Texas when in Beaumont Texas
They did a excellent Job thank you guys for getting the job done i recommend anytime Customer service was great and cleaned my car real good
My first visit here. Everything done very professionally. Good selection of snacks in the waiting area. Kristy Lindsey is very friendly and knowledgeable and goes over all the details.
Service advisor was very helpful. Helped to make the right decision on my car repair. Service waiting area was very comfortable. Would recommend this service department to anyone.
My service advisor was excellent and provided great service, was super friendly, and even walked me out to my car at the end. My car was not only serviced but vacuumed and washed which was a nice touch.
Kim Bennett has been our service advisor for years. She takes great care of us and our Mercedes SUVs. Always pleasure working with her and she truly gives stellar service.
Kristy was extremely helpful and kept me aware of the status of repairs. The service department has always given me quality repairs and a washed car as an end result.
Easy to deal with knowledgeable people surround you. Made my trip worthwhile. Represented my purchase correctly with professionalism. Would definitely use them in the future
Really friendly, fast and attentive, would go back again and again . I would rate a 10 if I could! Love Mercedes-Benz Of Beaumont Texas The entire staff is friendly and everyone greets you, which is so refreshing! My Service girl was absolutely amazing! Made the entire experience easy and smooth! Probably, the quickest I’ve ever had service done! I was in and out which amazed me! Came in with the old and left with the new!! I would highly recommend everyone to come to Mercedes-Benz! They should close the BMW dealership next door and EXPAND the Mercedes-Benz dealership!!! Customer service ...
Great Staff, great communication. Aways keep me in the loop on what's going on with my car. Will send my car there again for any future repairs.
Went into service dept. without an appointment set. Amber still assisted me with no hesitation. Service had the tire I needed available and I was out the door within an hour. Thank you for all your help!!
Rick Lee provided exceptional service and made car buying process quick and easy. I did not feel pressured into purchasing any warranty and or accessories.
The lady that facilitated my visit, Amber Suarez, was very professional and very helpful. She first set up an appointment and knew exactly what I wanted. She apparently knows her job very well because she knew right away what I wanted done to my car. She made some suggestions as to what I needed in addition to what I wanted done to my car. I concurred with her, and was very happy with her recommendations. Ms. Suarez is a consummate professional and is a great representative of your company. I recommend her highly without any reservations.
I would recommend Kristy Lindsey to anyone who visits the service department for any reason. She is extremely efficient, caring and totally customer oriented to responding to concerns and finding solutions to concerns. She should be training others employees in customer relations and problem solving. I’ve owned 3 cars over the years and regardless of the concerns when they occur she responds with timely solutions and recommendations. Truly a top employee in every respect.
This is my 1st Mercedes, such a classy vehicle! The buying process was so very easy. I took it in for 10,000 mile service and was even given a loaner car, excellent friendly service all the way around. 5 stars!
I live in Houston but make the drive to Beaumont for service on my Mercedes. Amber is the best service advisor and makes it worth my drive every time! They are always accomodating and courteous. I highly recommend!
Great service from Kim, explained things done and needs to get done clearly. Definitely will be Scheduling next service there again. Vehicle came out very clean Thanks
Awesome and courtesy service as always! My car wash washed and vacuumed when I picked it up! Christy is a wonderful service representative and always attentive. Sincerely, Gina Halbert
Excellent service, all Employees were friendly and ready to help. All service was completed in a timely manner. The loaner car was clean. My car was washed before picking it up.
Excellent customer service! Amber is always willing to help with any needs and works in a very fast and efficient manner! Always has a smile on her face and a positive attitude!
great service they were very happy to take care of you. Great Service! They were very informal xxxx ask of the services great staff! Thanks!!!
Great job, work done in a timely manner. Great guy Nick. Thank you! I will continue to recommend this dealership. Great hospitality! Very clean facility.
The entire process was seamless. The entire staff was friendly, extremely professional and knowledgeable. They made my buying experience one to remember. I'm so happy detoured there instead of going to Houston.
I am not a regular customer at MB Beaumont but had a maintenance emergency while driving through town — this team provided top-notch service. Responsive, thoughtful, efficient and great communicators. I was very impressed, especially because they knew I wouldn’t be a repeat customer for them and did their utmost anyway.
I got the vehicle I wanted and drove away a happy customer. If you are shopping for a mercedes-benz this is the place to go.
They were very busy today, but everyone was friendly and checking in us frequently. We always get good service at this location and will continue to bring our business here.
I was very satisfied with my advisor Excellent in all areas. I will ask for this advisor everytime. I would recommend Nick Kempf service advisor each time. Thanks for his kindness
Mike Smith Mercedes-Benz of Beaumont, representative Kim B. is excellent to work with. Kim truly cares about the service of her customer. The quality of service is excellent.
The service personnel went over and above to help me locate a warranty for my car and she was awesome in the process of getting my information.
Nice place. Very helpful and nice. I like going thrre. Would go back again. My favorite place to buy a car from. Vickie chance 104 abella way
Walked in one day on a whim to get info on a G550. After talking with Deborah I decided to build one to order. The process was quick and easy and she kept me in the loop through the entire process. My first purchase with Group 1 and won’t be my last!
I’ve loved coming here, for the last few years. I’ve ALWAYS had a super pleasant experience each time I visit. Customer service is excellent! I’ll keep coming back.
I am very pleased with the customer service. They picked up my car and gave me a loaner to drive while it was being serviced.
Great costumer service. Everyone is nice and friendly. Repaired everything that needed to fixed and in a timely manner. Was a very good overall experience
Amber helped me get my service done. Everyone was really friendly and helpful. I will return to receive future care for my vehicle. This is a fantastic new facility.
There customer service was great I had a great experience there the staff was friendly I definitely would recommend them to all of my friends.
My service advisor Amber was very helpful from start to finish. Thank you! I had a clanking noise coming from rear of my 2014 slk. Only needed bolts tightened on the sway bar.
Amber helped me get my tire replaced. I had a large piece of metal sticking in my tire and it was leaking!! Thank you! Thank you!!🌟🌟🌟
Everyone was really friendly and helpful. I will return to receive future care for my vehicle. The gentleman that shuttled us to the mall was very nice and seemed to enjoy his job.
Kim is knowledgeable about Mercedes services, gives her honest opinion on suggestions and always welcoming. I would recommend working with Kim for your service needs.
After a waste of time at Baton Rouge Mercedes . Mercedes Benze of Beaumont TX came through with an accurate and professional repair of My Mercedes RV . Big Thanks to my Service Advisor Kimberly Benne!!!!
Serviceman handled my request promptly and timely, given I had not asked to be scheduled to have my oil changed and my cabin filters changed as recommended by the manufacture of my S550. I would bring my vehicle back for service through Amber or the other reliable staff of Mike Smith Mercedes Benz of Beaumont, Texas.
Mercedes-Benz of Beaumont has always offered excellence in service after buying I did not feel the need to go to a Mercedes Benz in Houston when we have such a fine facility here in Beaumont
I will definitely be back and I will only deal with Nick. He explained everything to me where I understood it. Thank so much Mr. Nuck
My service advisor Amber Suarez was great. She took care of all my needs from a loaner car, took care of all my recalls, advise me that my back tires were at minimum tread and there was a promotion going on for tires so we replaced them. And as always they washed and vacuum my vehicle
Mike Smith Mercedes has handle maintenance on my Benz for 5 years. I have not had a problem or concern during this time. Their work is the best.
Great Service. Great Value ! Staff was very knowledgeable and friendly. There was a good selection of vehicles to choose from. Very easy process from start to finish.
Great place for repairs . Kept me informed every step of the way. No hidden costs everything was transparent. Staff was very friendly and spoke to me almost daily.
MB Beaumont service team is always top notch. Service was completed in timeframe communicated. Lounge facilities make waiting easy. Overall very satisfied with the experience.
Excellent services , very kind and knowledgeable people make everything easy for me I am very happy to do service here and will tell all my friends about the best services I got Thanks
Quick and hassle free. They kept me updated throughout the process. It’s a clean facility with a friendly staff. Convenient online service scheduling as well.
Kristy was great. The only problem was a 20 min wait for check in but the front desk was overbooked through no fault of her own. She had a smile the whole time.
My wife and I worked with Shelly, and she was absolutely delightful to work with. Very kind and personable every step of the way. She made it a point that we got exactly what we were looking for.
RJ is amazing! He took his time with us and answered every question imaginable. Very patient and knowledgeable. Highly recommended. The best customer service I’ve ever experienced at a dealership.
I always have a good experience with the sales rep Deborah. Rick also helped and he was good as well. These people are very professional and fun.
Mr. Lacey had me from “hello”. He and RJ made me so comfortable that I would’ve bought a vehicle just because. The staff in general were the nicest of any dealership I’ve visited or bought from. I also appreciate Joseph, in finance, for being honest and concerned. We had a hiccup with a recall but overall, I had a great experience.
Rick was very patient with us, and explained all the features of the vehicle we choose. He also said if we had questions we could always contact him.
This was my fourth Mercedes from MBofB. Rick answered all my questions and allowed me to test drive several vehicles so that I was sure which I wanted to purchase. Then he searched for the car/package I wanted and brought it in. Excellent communication by calling or texting to keep me updated.
Diane has sold us many cars Lov her professionalism. I recommend her to all my friends and client. She will be selling a car to my husband next.
Shelly and Rick were our sales representatives and they did a wonderful job. Absolutely no sales pressure and full of helpful information to assist our decision.
Excellent Service and fast. I recommend to anyone needing BMW Srrvice to use this location in Beaumont, Texas. They are friendly and accommodating to their customers.
Quality of service is exceptional. Friendly staff. I’m very happy. Kim Bennet has superb customer service skills. She was very nice and kept me up to date with what was going on with my car.
Amber always takes such good care of me and goes above and beyond to make sure I have what I need. She always has a smile and is always communicating the progress on my car which I really appreciate.
My FIRST luxury vehicle! Easiest process ever. No haggling I purchased exactly what I wanted. The customer service made the entire ordeal perfect! Bells and whistles training was awesome!! Sophia
Excellent service given by RJ at Beaumont Mercedes Benz dealership. He was very patient and showed us all the cars that interested us. He let us drive the cars. He was very thorough in his explanations.
Kimberly was our service agent and she is a wonderful person do work with. I just can’t say enough about her. We have been customers here for years and as long as she is working there we will be doing business there.
Shelly and her team are AWESOME!!! Shelly gave me hope, when didn’t think my credit score would allow me to purchase my dream car. She encouraged to finish the process when I felt like giving up, thanks to her and her team, I now have my dream car....Mercedes Benz!!! And I didn’t have to travel to Houston!!!
I can't say enough about this Dealership, Very low pressure, they are willing to work with you. I wish all dealerships were like this one. Sales Lady Mija House made you feel like family. Sales Mgr Oliver Lacy made sure I was happy with the price and did an exceptional job. Jeff Bailey with Finance made sure I got all the incentives offered. I recommend that before going to Houston try this dealership first you'll be glad you did. They will definitely Get my business again. Respectfully, Jim D.
Reviews & Testimonials | Mercedes-Benz of Beaumont